Does Avatar Email Improve

Seeking to enhance communication systems by adding expressive cues. A s the business environment has become distributed, fast-paced, and dependent on information and communication technology, email continues to be an effective and efficient communication medium for interpersonal and interorganizational communication. Despite the expected prolific usage, email remains underutilized within many organizations, especially for conducting highly ambiguous tasks and upward communication. Possible reasons for this underutilization are that email has poor capabilities with respect to availability of communication cues, language variety, and personalization of the medium. Therefore, organizations still overuse relatively expensive methods (such as telephone or travel for face-to-face meetings) for communication tasks [2]. Other media should be available to complement face-to-face meetings when possible and desirable rather than be seen as substitutions [5].